Resources

Government Oversight Agencies

Mental Health Advocates of WNY
716-886-1242
www.eriemha.org/programs-legal-services-advocacy.php

NYS Office of Addiction Services and Supports (OASAS)
Commissioner: Chinazo Cunningham MD
https://oasas.ny.gov/
WNY regional office – (first point of contact)
100 Seneca street (4th floor)
Buffalo, NY 14203
Phone (716) 847-3037
Regional contacts:
Program Manager- Carol Cornacchio, Cellphone: 1-585-350-9236
email carol.cornacchio@oasas.ny.gov
Western Region coordinator - Coleen Mance, email colleen.mance@oasas.ny.gov

NYS Office of Mental Health (OMH) – Western Field Office
800-597-8481
737 Delaware Ave, Ste 200
Buffalo, NY 14209

NYS Office of Mental Health (OMH)
518-474-4403
Office of the Commissioner: Ann Marie T. Sullivan, M.D.
44 Holland Ave, 8th flr
Albany, NY 12209 Family Liaison Bureau
Customer Relations Service    800-597-8481
(Gives general information and will patch you through to legal counsel.)
www.omh.ny.gov/omhweb/contact

NYS Department of Health
Empire State Plaza
Corning Tower, Rm 1911
Albany, NY 12237 or

Local office:
584 Delaware Ave
Buffalo, NY 14202
https://www.health.ny.gov/health_care/
consumer_information/

Adult Care and Assisted Living Complaints
866-893-6772
Hospital and Diagnostic and Treatment Center Complaints
800-804-5447
Office of Managed Care Complaints
800-206-8125 (includes commercial health plans and Medicaid)
Professional Medical Conduct Complaints
800-663-6114
Office of Professional Conduct
716-847-4532

Erie County Department of Social Services – Medicaid Division
716-858-8603
158 Pearl St
Rath Bldg, Rm 391
Buffalo, NY 14202
http://www2.erie.gov/socialservices/

NYS Office of Temporary and Disability Assistance
518-473-1090
Office of the Commissioner
40 North Pearl St, 16th flr
Albany, NY 12243
www.OTDA.ny.gov

NYS Justice Center for the Protection of People with Special Needs
518-549-0200 General/Executive Office
855-373-2122 Report Abuse – Vulnerable Persons Central
855-373-2124 Report a Death
TTY 855-373-2123

161 Delaware Ave
Delmar, NY 12054-1310
www.justicecenter.ny.gov/contact

Information and Referral Line 800-624-4143

infoassistance@justicecenter.ny.gov

www.justicecenter.ny.gov

ACCES-VR 8 (Adult Career and Continuing Education Services)
888-652-7062
508 Main St
Buffalo, NY 14202 (Buffalo district office)

For complaints about local offices, contact:
ACCES in Albany
518-474-3060
New York State Education Building
89 Washington Ave
Albany, NY 12234
www.acces.nysed.gov/vr/

Division of Human Rights, Buffalo Regional Office
716-847-7632
65 Court St
Buffalo, NY 14202
https://dhr.ny.gov/complaint

Mental Hygiene Legal Services
716-845-3650
438 Main St, Ste 400
Buffalo, NY 14202-3211
www.nycourts.gov/courts/ad4/MHLS

NYS Department of Financial Services (Insurance)
800-342-3736
One Commerce Plc, 20th flr
Albany, NY 12257

Regional/Local:
Consumer Services Bureau
716-847-7618
65 Court St, Rm. 7
Buffalo, NY 14202-3406
www.dfs.ny.gov/search/site?search=complaint
(click on “DFS Portal” and then “File a Complaint”)

NYS Attorney General
800 771-7755, option 3, Then 1
Health Care Bureau/Consumer Protection
Albany Executive Office
The Capitol
Albany, NY 12224
www.ag.ny.gov

Local:
716-853-8400
Main Place Tower
350 Main St
Buffalo, NY 14202

NYS Office of the Governor – Executive Chambers
518-474-8390
State Capitol
Albany, NY 12224
https://www.ny.gov/agencies/office-governor

U.S. Justice Department-Civil Rights Division
877-218-5228
Special Litigation Section
202-514-6255
950 Pennsylvania Ave NW
PHB
Washington, DC 20530
www.justice.gov/crt/

You may also call NAMI at:
NAMI Buffalo & Erie County
716-226-6264
PO Box 146
Buffalo, NY 14223
info@namibuffalony.org
Assistance with procedures for making a complaint